Brynteg Holiday Park
Brynteg Holiday Park is nestled in the foothills of Snowdonia and surrounded by spectacular scenery. On-park facilities include a state-of-the-art gym, swimming pool, spa and beauty lounge.
The Challenge
Before choosing Sports Booker, Brynteg Holiday Park used printed spreadsheets, which were updated manually at reception and printed off weeks in advance. This resulted in owners and guests who wanted to book onto activities, having to call reception or go in person and in the busy periods often queue to make a booking. This generated extensive paperwork, which was time consuming, difficult to store and not easy to access and amend.
Brynteg Holiday Park required an online booking system capable of managing a variety of activities for adults and children with the option to pay in advance.
The Solution
Sports Booker designed an online booking system with several key features:
Online booking & facility scheduling: Online booking for activities including adult and family swim sessions, Water Walkerz, Underwater Sea Scooters, Snorkelling and swim lessons.
Advance payment: A booking system with integrated payment options.
Till integration: EPOS till integration for a quick and simple ecommerce solution.
Unlimited site licenses: Grow the business without site license limits or customer caps.
Management reporting: Exportable management reports including attendance, revenue and popularity.
Ben Pegler, Leisure Manager explains: “Our plan was to improve the customer experience by making it easier for them to select and book activities at a time convenient to them. At the same time, we wanted to reduce the administration burden and staffing costs at reception.”
Why did Brynteg Holiday Park choose Sports Booker for their online booking system?
“We evaluated a number of systems and found Sports Booker was able to meet all of our requirements and do much more, plus their licences were unlimited. This meant we could expand the activity and leisure side of our business without any penalty in terms of having to buy upgraded licences. We also found that Sports Booker could be integrated with our till and access systems and is quick and easy to train staff on. Most important is that not only do we love it, but so do our customers.”
The Result
In the first 5 weeks of moving to Sports Booker over 50% of activities were being booked and paid for online by the customer.
Sports Booker integration has minimised the pressure on the reception desk during peak periods, as well as significantly reducing the cost of staffing.
Online booking has greatly improved customer satisfaction as customers do not have to queue at reception or wait on the phone to book activities. Brynteg Holiday Park have received good feedback from customers and staff.
They can now easily manage and track and export all aspects of management information including bookings, income, nonattendance, popularity and profitability of activities, events and more without the need for paperwork.