Sports Booker features

Fuller Feature List

Sports Booker is a low cost, feature rich, fully integrated online software package with unlimited per site licences, onsite face to face training and outstanding support.

• Schedule management, Bookings and Events

  Centralise the scheduling of your resources, consolidate all your classes, courses, and other rentals into a colour-coded diary system that operates on-line in real time. Make managing and booking multi-activity areas quick and easy.

  • Book individual sessions or block book, including sequential and non-sequential bookings and multi person coaching sessions on-line
  • Easy to set up, manage and enable clients to book into multi-activity areas such as 3G pitches, sports halls etc.
  • Set different prices for different activities in multi-use areas.
  • Eliminate double-bookings completely – the system flags and prevents conflicts.
  • Take online bookings from customers as well as staff from any internet connected device – with iPhone and android apps for your clients
  • Enable customers to update their contact information, pay bills, and cancel bookings online and automate applicable re-fund rules
  • Restrict online access to members only or open it up to the public.
  • Automated Waiting lists to take the pressure from reception when customers cancel. Auto email and text individuals on wait list when space becomes available
  • Information rich schedules enable staff to quickly locate available resources by day and time, week or month.
  • Enable booking restrictions for different groups e.g. days ahead, number of bookings in a period, bookable facilities by group or member type
  • Fast one-click bookings for staff
  • Choice of /calendar and diary schedules to suit each resource – class, course or event
  • Simple traffic light system to show customers class, course or event availability.
  • Cancel or reschedule classes, course and events by day, time and location with our simple one-click option and auto message customers with the change
  • Automated “No Show” management
  • Replicate schedules from period to period with ease.
  • Extensive reporting on resource useage, income and availability.
  • Generate barcoded E-tickets for events and courses
  • Define booking requirements for particular classes by package type.
  • Enable variable length bookings for tennis with minimum and maximum lengths of booking
  • Events and competition and multi-person bookings managed easily
  • And much more…
• Fast one-click bookings for staff

  Smart Phone Apps that are fully branded for your Business and provide convenient booking and payment options for your customers

• Registration & Membership Management

  Consolidate all client data, online membership plans, billing and payment schedules, auto-renew members and automatically send reminders.

  • Allow staff to view member photos, membership status, payments, waiver status,
  • View last and future bookings at Check-in.
  • Allow members to set up membership and renew online
  • Allow membership sharing for family and corporate memberships.
  • Easily manage club status, payments and bookings.
  • Provide members with a range of payment options including direct debit billing.
  • Freeze, suspend or cancel memberships.
  • Use bar codedkey tag for member self check-in by scanning
  • Enable members to view their own statement details
  • Run detailed membership, demographic, useage & financial reports.
  • The ability to automatically incentivise members and customers.
• On-Line Payments & Direct Debits

  You can save time and money by allowing customers to book and pay on-line for all bookings, classes, events, etc. Memberships can also be purchased on-line through integrating for direct debit. Or by PayPal for fixed term memberships.

  • Online Payments
    • Fast and easy methods for customers to book and pay on-line with credit, debit cards with a PayPal account or by using one of four different payment options including, Sage Pay, Realex or Secure Trading
    • Bespoke integration with a different on-line payment portal possibly available on application.
  • No Cost to set up Direct Debit Collection with GoCardless or SEPA files
    • Monthly membership payments will be processed automatically.
    • Seamless integration helps to significantly cut down on financial admin.
    • Payment confirmation ensures timely notification of outstanding fees.
    • Clients can rest easy knowing their data is safe by working with PCI DSS Level 1 certified companies.
    • Also DD bank files can be produced which are SEPA compliant
  • Credit/Debit Card Processing
    • Instant payments can be processed for packages, Bookings & memberships.
    • POS transactions can be paid for there & then.
    • Working with PCI DSS Level 1 certified companies ensures all client data is safe.
  • Automated selling of batch credits (tokens) for members to use when booking
• Auto Member Check-in and Access control

  Get rid of Queues by speeding up the check-in process with membership cards, key tags or RFID fobs and ensure only active members are in your facility with identification cards and door access control.

  • Access control with multiple options
  • Manage member check-in with ID cards and/or a barcode scanner.
  • Provide each member with a custom branded card.
  • Photo ID validation on check-in
  • Track member both past and future attendance upon check-in.
  • Auto check-in to classes when members arrive
  • Flag reminders for members when they swipe card at check-in
  • Flag membership status, renewal date and upgrade potential
• Fitness Assessment and Goals

  Setup and provide fast access to your client’s assessment history and encourage clients to reach their goals by tracking their progress and setting new programmes.

  • Establish a consultation record identifying goals and blockers
  • Develop a health record with par Q notes
  • Record optimal fitness range and add a fitness record
  • Establish objective records and training notes and record progress
  • Add training programmes
  • Assign Mentors
  • Provide fast access to records and assessments
  • Print records if required
• Personal Trainer/Instructor Scheduling

  Eliminate double bookings schedule recurring sessions, provide online booking for clients and generally optimise trainer productivity with our scheduling and management features.

  • Create daily, weekly or monthly schedules for trainers and instructors.
  • Meet individual client needs by offering pre-paid and post-billed packages and incentives
  • Accept Vouchers including Groupon.
  • Create unique trainer logins to track schedules, useage/booking for each trainer and earnings.
  • Automate e-mail and text reminders to clients and trainers about upcoming sessions
  • Schedule events and camps
• Invoicing & Payment tracking

  Reduce administration time with sophisticated automated billing, invoicing and payment schedules to ensure efficient tracking of revenue. The system easily handles the requirements for all facilities including Universities, colleges, schools and local authorities that run teams and hire pitches.

  • Create, print and e-mail branded invoices and customer statements.
  • Set rates for services, billing items, add-on equipment changing facilities and more.
  • Track payments, due dates, payment schedules, collections, and purchase history.
  • Notify clients of expired or expiring Credit Cards.
  • Toggle tax for club bookings that run 10 weeks or more
  • Bill up-front, take part payments or invoice at the end of a period taking into account non-played weeks.
  • Simple financial management of teams.
  • Provide customers with their own on-line accounts so that they can track their own statements, payments and billing schedules
  • A permanent audit trail for all customers and every transaction which is date, time stamped plus IP address.
  • Retrospective billing managed with invoicing automation
• Customer management & Marketing

  Develop a better understanding of your existing customers and engage them with special promotions and session reminders. Develop new customer relationships using targeted marketing campaigns.

  • Integrate with your email marketing software to send e-mail campaigns to all clients or filter down to specific groups.
  • Email individuals or target groups directly from your Sports Booker website.
  • Message all members or individual members as they sign into the Sports Booker system.
  • Track coupon promotions, and integrate with Groupon.
  • Report on client retention efforts
  • Engage Membership and package renewal candidates.
  • Report on client visits and facility use.
  • Track, manage, and message your clients with ease and improve your customer experience.
  • Create unique client profiles featuring client photos and detailed data.
  • View remaining packages and training sessions right from a client’s profile.
  • Create customised client assessment reports to track fitness progress.
  • Send e-mail reminders for payments or package and membership renewals.
  • Auto email receipts at point of payment.
• Management Reporting

  Actively track, record and measure your facility’s growth with custom reports tailored to your business needs.

  • Run various financial and point of sale reports to highlight opportunities for business growth and ensure all of your books are reconciled.
  • Determine the most popular sessions, your busiest time of day, underperforming classes and more by generating booking and availability reports.
  • Analyse your client demographics, market to these groups and track your success through membership and marketing reports.
  • Special reports for Grounds Staff.
  • Export reports in xml file, csv, pdf, MHTML, excel, tiff file and Word formats.
  • Day sheets for ease of use with notes for each client
  • Cancellation history
• Integrated tills

  Use One of our partners fully integrated POS till solutions to manage the sale of food and beverages, clothing and equipment as well as customer bookings. Run management reports tracking inventory and sales. Create and track product stock levels and supplier information.

  • Customise till preferences to speed up the sales process
  • Generate reports recording sales, popular items and more.
  • Easy integration with receipt printers, cash drawers and barcode scanners.
  • Comprehensive back office reporting on all dimensions of the business