Sports Booker offers a personalised service, and as a result they have carried out a number of bespoke developments for us to tailor suit our own needs which have made the booking process even more efficient for our users. The “no limits” policy they offer is extremely useful especially for an ongoing project like ours which means we can tweak and add things as we go. Also by having a system that produces reports and a support team who are always readily available it saves invaluable admin time and gives you the reassurance you need.
Blake Simmons, AGP Area Operations Manager, Rugby Football Union
Sports Booker has improved, enhanced and increased our business objectives. We use Sports Booker to book sport facilities, seminar rooms and courses. We have been using Sports Booker system for a few years but only in the last few months have we start to use the online customer site. Customers love the easy, flexibility and conveniences of being able to book what they want when they want to book it. The system is simple to use for customers and once you’ve mastered the basics it is easy to operate and extremely versatile. They have a wonderful support team that answer your queries promptly and are always updating or modifying the system to move sports Booker with the times and our business needs.
Edel Harvey, Head of Administration, University College Dublin
We decided to use Sports Booker as we are offering a complementary membership to our employees with a view to opening to friends/family at a later date. With this in mind the ‘add on’ facilities of payments etc was what initially attracted us to it. We have made lots of adjustments since our launch in April and have received full support, every step of the way. The system is really easy to use and I have been able to provide training to other members of staff. Our members love it as it is user friendly and is easy to make a booking and cancel.
Kelly Armstrong, Fort Vale Engineering, Sports Centre Manager
Whilst all of the committee were positive about the move to an on-line system we were concerned about some of the long serving members and those not IT orientated. I have to say it has been a successful transition and we have had numerous positive comments, some even from our more “critical” members!!
The pre launch support and ongoing service has been excellent. We have been able to make further suggestions to Simon some of which have already been incorporated into the system
I highly recommend the system to any club. The system can be easily tailored to suit any clubs requirements.
Graham Murray, Chairperson, Four Oaks Squash Club
We first started using SportsBooker in 2012. With their expert help, we implemented a booking system for our peak swimming sessions in record time. We have rolled out an extensive activities booking schedule for Easter 2013.
The technical support is excellent, they really know the product and are very quick to respond to queries. Their expert suggestions have allowed us to get the most out of the system. We foresee that SportsBooker will be an integral part to our activities schedule in 2013 and in years to come.
Dan Rooke, IT Manager, Sandy Balls Holiday Village
We decided to go with Sports Booker because out of all the systems we looked at theirs fits best to our needs and because they offer great personal service.
From the first email contact to the personal installation on site we have received excellent service, all our questions were answered promptly and the few tweaks we needed for the system were implemented straight away.
Sports Booker makes the booking process so easy for ourselves and for our customers. It is intuitive and straight forward to use without a lot of training.
Nina Harris, Owner, Wakedock Ltd
We have very recently had the Sports Booker online system installed, we previously had the system just for tennis, which ran very well.
When we up graded from just tennis to include all the classes this did mean that some of the original setting and parameters had to be adjusted and communicated to our members (such as with tennis the members could previously book 6 weeks in advance, but with classes we run a 6 day booking system) members can still book tennis 6 weeks in advance.
You never realise just how specific your needs are until you embark on something like this.I must say throughout the whole process, from the initial chats and discussions about our needs and requirements, to the training and step by step holding my hand through the process ( at one time I did have to promise not to “click ahead” as I was too eager to do things ) The first couple of days of blind panic and the inevitable teething problems for staff and members ( a great number of our members are over 80 , but most have embraced the system or they carry on using the desk ).Simon James has been available on the phone, charming always and has been patient , taking time to go over any problems to check all implications and any amendments that have been possible have been quickly and efficiently implemented. I’m sure there were times when he would rather not have answered the phone to us but you could never tell.
Our members love the fact they can now book independently and the fact they get a text to let them know they are now on the class after we have received a cancellation; they find it very easy to cancel too and the number of no-shows has greatly reduced. Our phones have been freed up, which allows us to get on with other tasks rather than just taking bookings and cancellations. It has also been very helpful to use the individual message system to communicate with members.
I know there are many options and facilities that we aren’t using yet, but with time I’m sure we will utilise them all.
I have no hesitation in recommending the SportsBooker on-line booking system and I am very happy to talk to anyone considering purchasing the system.
Karen Ongley-Snook, Health Club Services Co-ordinator, The Goodwood Hotel
Sports Booker has transformed the way we book, manage and sell our activity programme. In the first 5 weeks operation 73% of activities have been booked online by the end user which has significantly reduced the cost of staffing, improved customer service and also seen a considerable increase in sales’
Not only do we love it but so do our customers, some of our feedback has been that we are now moving into the 21st century and that his been a smooth and successful change over from paper bookings.
All in all it has been a total success!
Melanie Peake, Leisure Manager, Brynteg Luxury Holiday Park
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