FAQ
Our monthly Subscription Fee is formulated and scalable to reflect the sector within which you operate and the size of your facility. There are no restrictions on the number of administrators or operators.
Can I charge Booking fees to my customers if I choose to?
Yes you can! Booking fees can optionally be applied at rates set by you.
How much will my Service Level Agreement (SLA) cost me each year?
Our comprehensive Service Level Agreement is included in your monthly subscription.
Can my customers make, pay for or amend their bookings and memberships online?
Yes with a dedicated online customer portal your customers will be able to make new bookings, manage and pay for any outstanding accounts, purchase vouchers or memberships and complete forms and waivers if required.
What support do you offer with Sports Booker?
Yes, our dedicated 24 hour, 7 days a week Service Desk is available via email, live chat and telephone as part of the monthly Subscription Fee under our Service Level Agreement.
Can I move my membership database from my existing system across to Sports Booker?
Yes, this can usually be carried out by our staff during onboarding or pre-configuration stage.
Will Sports Booker have a security impact on our existing systems?
Sports Booker is a cloud based system and it does not have to be integrated with your systems and will not pose a security risk.
What happens if your server crashes, how long will I be offline?
There are several tiers of backup at the high security data centres, with dedicated mirrored servers, huge bandwidth capability and uber-fast backup capability, so switching from one server to another should not be noticeable.
Are your datacentres in the UK and are they safe?
With our data centers, your data will always be securely stored within the UK. Our ISO 27001 certified, tier 3 standard data centres are secured to UK government IL4 standards, and with 100% power availability and built-in redundancy for all critical components, you can be assured your mission critical applications will always be online.